Reach Farther with Cory Pinegar, CEO of Reach Virtual Assistants
Gabriel Hofmann is joined by Cory Pinegar from Reach to delve into the role of virtual assistants in enhancing dental practice efficiency. They discuss how Reach addresses key problems such as missed opportunities and staffing challenges exacerbated by rising costs and the COVID-19 pandemic. The conversation highlights the critical role of front desk staff in maintaining efficiency and improving patient interactions. They explore the processes of training, onboarding, and hiring Reach virtual assistants, as well as trends in outsourcing and quality perceptions within dental practices. Cory shares his journey and the synergy between efficiency and VA services, concluding with insights on contacting Reach for assistance.
Key Points
- Virtual assistants can significantly enhance dental practice efficiency by handling administrative tasks like phone calls and insurance verifications, allowing in-office staff to focus on patient care.
- The rising costs of staffing and supplies, coupled with stagnant reimbursement rates, are squeezing dental practice profitability, making cost-effective virtual assistants an attractive solution.
- Integrating virtual assistants into the daily operations and communication channels of a dental practice can improve team stability and reduce high turnover rates, particularly in front desk roles.
Chapters
| 0:11 | |
| 0:43 | |
| 1:49 | |
| 2:55 | |
| 5:51 | |
| 11:05 | |
| 18:52 | |
| 26:55 | |
| 30:15 | |
| 34:26 | |
| 39:12 | |
| 41:49 |
Transcript
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